Digital Service Delivery Insights
How to Deliver Impactful Software with Doguhan Uluca and Keith Mealo
In case you missed it, Excella Principal Fellow, Doguhan Uluca, and Senior Engagement Manager, Keith...
How Usage Metrics Can Help your User Engagement Strategies
The Department of Health and Human Services has a mission to reduce fraud, misuse of...
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two
In Part 1 we looked at straightforward ways to more easily maintain engagement with customers....
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One
We are all experts in using digital products, such as websites and mobile apps, to...
UX Tools for the Business Analyst: Part 3
In our last installment, we discussed the value that empathy maps and personas can bring...
Continuous CX Improvement: Between Margins and Moonshots
Something has gone wrong in customer experience (CX). Advanced analytics was supposed to tell us...
Top 3 Ways to Integrate DevOps and Security, Audit, and Compliance
I’ve heard a lot of questions recently about how security, audit, and compliance fit into...
Top 3 Things a Product Owner Needs to Know about Continuous Delivery
About a year ago our Scrum team had a conversation about implementing continuous delivery (CD)....
UX Tools for the Business Analyst: Part 2
In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...
UX Tools for the Business Analyst: Part 1
Whether you’re building a new system from the ground up or modernizing a legacy system,...
Six Ways to Get Started with DevOps
I go to DevOps conferences, meetups, and events and I hear a common question asked...
How We Did It (with Agile): Building the USCIS Civics Test Study Tools App
This spring, with Excella’s help, the Department of Homeland Security’s US Citizenship and Immigration Services...